We typically do not accept returns for our products. However, if you find that the quality of our products does not meet our high standards, please email us at info@dietitianlab.com.au within 7 days of receipt to arrange for a replacement product.

If we have made an error with your order (such as sending the wrong product), we will replace the product and cover your return shipping costs. Please email us at info@dietitianlab.com.au within 7 days of receipt to notify us of the error and arrange for a replacement product.

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Refund Policy:
We do offer refunds or partial refunds in the event of a duplicate order due to a website issue or accidental double purchase. Please contact us immediately at info@dietitianlab.com.au before we ship the order.

 

Shipping Issues:
While Dietitian Lab is not responsible for lost, damaged or stolen items that have been confirmed as delivered by the carrier to the delivery address provided with the order, we are committed to ensuring our customers receive their orders. If you experience any issues with delivery, please contact us at info@dietitianlab.com.au and we will do our best to assist you.